Cisco Anyconnect Service Unavailable



  1. What Is Cisco Anyconnect
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The EOL designation for the Cisco VPN Client v5.0.07.0440-the most recent and stable version-means that newer operating systems, like Windows 10, are not officially supported by the client. Dec 18, 2020 Symptom: The Cisco AnyConnect Network Access Manager service is not running after rebooting the PC. Conditions: This issue can occur on machines that have Cisco NAM version 4.9. The problem occurs when an EAP-FAST connection completes authentication succesfully but the overall EAP status is a failure (typically because of authz policy).

Installing the VPN Client

  1. Download the AnyConnect VPN client for Windows. Note: If you're using Microsoft Edge, the program will download as a 'sys_attachment.do' file. You will need to rename the file to 'sys_attachment.msi'
    • If you have the Windows Surface Pro X tablet with an ARM-based processor, you should download the AnyConnect VPN client for ARM64.
  2. Click Run on the Open File – Security Warning dialog box.
  3. Click Next in the Cisco AnyConnect Secure Mobility Client Setup dialog box, then follow the steps to complete the installation. NOTE: We recommend you un-check everything (Web Security, Umbrella, etc) except for the VPN and the Diagnostic and Reporting Tool (DART). This will give you a minimal install. The other features are not supported so there's no need to install them.

Starting the VPN Client

Anyconnect
  1. Go to Start->Programs->Cisco->Cisco AnyConnect Secure Mobility Client to launch the program.
  2. Enter vpn.uci.edu in the Ready toConnect to field, then press the Connect button.
  3. Select your desired connection profile from the Group drop-down menu:
    • UCIFULL – Route all traffic through the UCI VPN.
      • IMPORTANT: Use UCIFULL when accessing Library resources.
    • UCI – Route only campus traffic through the UCI VPN. All other traffic goes through your normal Internet provider.
  4. Enter your UCInetID and password, then click OK.
  5. A banner window will appear. Click Accept to close that window. You are now connected!
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Disconnecting the VPN Client

When you are finished using the VPN, remember to disconnect.

Cisco anyconnect nam service unavailable

What Is Cisco Anyconnect

  1. Right-click the AnyConnect client icon located in the system tray near the bottom right corner of your screen.
  2. Select Quit.

Installing the VPN Client

  1. Download the AnyConnect VPN client for macOS 11.0 (Big Sur), macOS 10.15 (Catalina), or macOS 10.14 (Mojave).
  2. In your Downloads folder, double-click the file you just downloaded to open it. An icon will appear on the desktop called AnyConnect, and a separate window will open.
  3. Double-click on AnyConnect.mpkg to run the installer, then follow the steps to complete the installation. NOTE: We recommend you un-check everything (Web Security, Umbrella, etc) except for the VPN and the Diagnostic and Reporting Tool (DART). This will give you a minimal install. The other features are not supported so there's no need to install them.
    • NOTE TO macOS users: During the installation, you will be prompted to enable the AnyConnect software extension in the System Preferences -> Security & Privacy pane. The requirement to manually enable the software extension is an operating system requirement.

Starting the VPN Client

Cisco Anyconnect Service Unavailable
  1. In your Applications folder, go to the Cisco folder and double-click the Cisco AnyConnect Secure Mobility Client.
  2. Enter vpn.uci.edu in the Ready toConnect to field, then press the Connect button.
  3. Select your desired connection profile from the Group drop-down menu:
    • UCIFULL – Route all traffic through the UCI VPN.
      • IMPORTANT: Use UCIFULL when accessing Library resources.
    • UCI – Route only campus traffic through the UCI VPN. All other traffic goes through your normal Internet provider.
  4. Enter your UCInetID and password, then click OK.
  5. A banner window will appear. Click Accept to close that window. You are now connected!

Disconnecting the VPN Client

When you are finished using the VPN, remember to disconnect.

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  1. Click the AnyConnect client icon located in the menu bar near the top right corner of your screen.
  2. Select Quit.